Privacy Policy – Tea & Coffee Lovers

Introduction

At Tea Coffee Lovers, protecting your privacy is fundamental to our relationship with you. This comprehensive Privacy Policy explains in detail how we collect, use, protect, and handle your personal information across all our services, including our website (teacoffeelovers.com), mobile applications, subscription services, and retail locations.

We understand that your trust in us depends on how we protect and respect your privacy. This policy is designed to provide you with detailed information about our data practices and your privacy rights. We encourage you to read this policy carefully and contact us with any questions.

Scope of This Policy

This Privacy Policy applies to all interactions with Tea Coffee Lovers, including:

Website visits and transactions
Mobile application usage
Email and newsletter subscriptions
Customer service interactions
Retail location visits
Participation in events and workshops
Membership in our loyalty program
Social media interactions
Survey and research participation

Information We Collect

We collect several categories of information to provide and improve our services:

Personal Identification Information

Full name and title
Email address
Postal address (billing and shipping)
Phone number
Date of birth
Gender (if provided)
Profile picture (if uploaded)
Account username and password

Financial Information

Payment card details (processed securely through third-party providers)
Purchase history
Billing addresses
Tax information for business customers
Gift card and loyalty program information
Refund history

Technical Information

IP address
Device identifiers
Browser type and version
Operating system details
Mobile device information
Network information
Location data
Cookie data
Log files
Time zone settings

Usage Information

Products viewed
Search queries
Shopping cart activity
Wishlist contents
Click patterns
Page viewing time
Navigation paths
Interaction with advertisements
Feature usage statistics

Communication Information

Customer service correspondence
Chat logs
Survey responses
Product reviews
Social media interactions
Event registration details
Newsletter preferences

Preference Information

Product preferences
Dietary restrictions
Flavor profiles
Brewing methods
Gift preferences
Shopping preferences
Communication preferences
Language preferences

How We Collect Information

Direct Collection
Information you provide directly when you:

Create or modify your account
Place orders
Contact customer service
Participate in surveys
Write reviews
Register for events
Subscribe to newsletters
Use our mobile applications
Interact with our social media

Automatic Collection
Information collected automatically through:

Cookies and similar technologies
Web beacons
Server logs
Analytics tools
Mobile device identifiers
Location services
Social media plugins

Third-Party Sources
Information we receive from:

Payment processors
Shipping partners
Marketing partners
Analytics providers
Social media platforms
Public databases
Business partners

How We Use Your Information

Essential Operations

Order Processing and Fulfillment

Processing transactions
Confirming orders
Arranging shipping
Handling returns
Managing subscriptions
Processing payments
Preventing fraud

Account Management

Creating and maintaining accounts
Authenticating users
Managing preferences
Tracking order history
Supporting loyalty programs
Processing rewards
Maintaining wishlists

Customer Service

Responding to inquiries
Resolving complaints
Providing product support
Managing feedback
Handling disputes
Conducting follow-ups
Supporting live chat

Business Operations

Product Development

Analyzing usage patterns
Improving user experience
Developing new products
Enhancing existing offerings
Testing features
Conducting research
Gathering feedback

Analytics and Improvement

Monitoring site performance
Analyzing user behavior
Tracking conversion rates
Measuring engagement
Evaluating marketing effectiveness
Conducting A/B testing
Generating business insights

Marketing and Communications

Sending newsletters
Providing recommendations
Managing promotions
Conducting campaigns
Personalizing content
Managing preferences
Targeting advertisements

Information Sharing and Disclosure

Service Providers

Payment Processing

Secure payment gateways
Fraud prevention services
Financial institutions
Credit card processors
Digital wallet providers

Fulfillment Partners

Shipping carriers
Warehouse operators
Packaging services
Distribution centers
Local delivery services

Technology Providers

Cloud storage services
Analytics platforms
Email service providers
Customer service platforms
Marketing automation tools
Security services
Hosting providers

Business Partners

Loyalty program partners
Marketing affiliates
Product suppliers
Event co-sponsors
Research partners
Joint venture partners

Legal and Regulatory

Compliance Requirements

Court orders
Subpoenas
Regulatory requests
Government investigations
Tax authorities
Consumer protection agencies

Legal Protection

Enforcing terms of service
Protecting intellectual property
Preventing fraud
Managing disputes
Ensuring safety
Maintaining security

Data Security Measures

Technical Security

SSL/TLS encryption
Firewalls
Intrusion detection
Access controls
Network monitoring
Vulnerability scanning
Security patches

Organizational Security

Employee training
Access limitations
Security policies
Incident response
Regular audits
Vendor assessment
Compliance monitoring

Data Protection

Encryption at rest
Secure backups
Data redundancy
Disaster recovery
Business continuity
Data minimization
Retention controls

Your Privacy Rights and Choices

Access Rights

View personal information
Download data exports
Review usage history
Check preferences
Monitor activity
Track sharing

Control Rights

Update information
Modify preferences
Change settings
Manage consents
Control sharing
Delete account

Marketing Choices

Opt-out options
Subscription management
Advertisement preferences
Communication frequency
Channel selection
Content preferences

International Data Transfers

Transfer Mechanisms

Standard contractual clauses
Adequacy decisions
Privacy Shield
Binding corporate rules
Consent mechanisms
Legal frameworks

Data Protection

Cross-border safeguards
Local law compliance
Regional requirements
Data localization
Transfer impact assessments
Security measures

Retention and Deletion

Retention Periods

Active accounts: Duration of account plus 7 years
Closed accounts: 7 years from closure
Transaction records: 10 years
Marketing data: 3 years from last interaction
Communication records: 5 years
Technical logs: 2 years

Deletion Procedures

Secure erasure
Data anonymization
Archive removal
Backup deletion
Third-party notification
Verification processes

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes:

We will update the “Last Updated” date
We will post the revised policy on our website
We will notify you of material changes via email
We will obtain new consent when required
We will provide comparison summaries
We will allow time for review

Contact Information

For privacy-related inquiries:
privacy@teacoffeelovers.com

For urgent privacy concerns:
privacy-urgent@teacoffeelovers.com

For data protection requests:
dpo@teacoffeelovers.com

Response Time Commitment
We strive to respond to all privacy-related inquiries within 48 hours and to resolve any concerns within 30 days.

Your Consent

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. This includes consenting to the collection, use, and disclosure of your information as described in this policy.